At Provençal Adventures, our goal is to help fulfil your travel dreams through our unique hiking, nature, culture, and food experience. As you prepare for this immersive journey with us, we are excited to share our insights and passion for sustainable travel. To provide you with the best possible service, we will need to collect your contact details and personal information to arrange your trip, process payments, and ensure your experience is seamless.

Provençal Adventures Limited is a registered tour operator (Reg in England No. 15910090) operating Provençal Adventures.

Provençal Adventures is committed to protecting your privacy and using your personal information responsibly, in accordance with the relevant Data Protection Acts, including the General Data Protection Regulation (GDPR) (EU) 2016/679. In this context, Provençal Adventures acts as the ‘data controller’ and determines how your personal information is used.

We will never contact you via email unless you have provided your consent by subscribing to our mailing list. You may unsubscribe from any marketing communications at any time.

We will never collect sensitive information about you without your explicit consent, and we ensure that all personal data we hold is accurate and up to date. You can contact us at any time to verify the information we have on file. If any inaccuracies are found, we will promptly correct or delete the data.

Your personal information is held securely in compliance with our internal security policies and applicable laws. If we ever need to transfer your information outside of the European Economic Area (EEA), we will seek your consent before doing so.

Our website may use technology such as “cookies” to track visitor behaviour. You can adjust your browser settings to prevent cookies if you wish. The information collected in this way is used to enhance your experience on our site and is not shared without your permission.

Data Processing Categories

1. Contract Purposes

When you book a tour with Provençal Adventures, we use your personal data to fulfil our contractual obligations to you. This includes confirming tour details, arranging transport and accommodation, processing payments, and addressing special requests like dietary requirements or accessibility needs. We may collect passport details, health information, and emergency contact information to ensure your trip runs smoothly. Sensitive information is securely destroyed after it is no longer needed.

Should you request the deletion of your data while you have an active booking with us, we will only process this request after the completion or cancellation of your booking.

Legitimate Business Interests

Provençal Adventures processes your personal data for legitimate business purposes, such as informing you about upcoming tours, events, and offers we believe may interest you. We also use your data to manage bookings and financial records. Rest assured, we will always respect your right to privacy, and our use of your information will be proportionate and limited to our business operations.

In the event of a change in ownership or business structure, we may share your personal information with prospective buyers, though we will ensure that your privacy is protected during such processes.

We may also use anonymised data, such as booking history or general location, to help us improve future tours and better plan our activities.

With Your Explicit Consent

If you book a tour with us, we may need to share your information with our trusted partners such as local service providers, in order to organise your travel arrangements. We will always ask for your consent before sharing any personal data with these third parties.

Provençal Adventures adheres to UK data protection laws, and we ensure that our partners also follow these regulations. We do not share your personal information with third parties for marketing purposes, and any data shared is done solely to facilitate your travel experience.

Security of Your Data

We take all appropriate measures to ensure your personal data is secure and protected against unauthorised use. Provençal Adventures and its processors adhere to strict security protocols to safeguard your information.

If you make a payment via credit or debit card, rest assured that the process is handled securely in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

If you have any concerns or questions about how your data is processed or protected, please contact us directly. Should you feel that your concerns have not been addressed, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

Sensitive Personal Data

In line with data protection law, Provençal Adventures does not collect sensitive personal information (e.g., health data, religious beliefs) without your explicit consent. For example, if you request special assistance at the airport or have food intolerances, we will only collect and use that information to ensure your comfort and safety during your tour.

Should you have any questions or need further clarification regarding our data protection policies, please don't hesitate to contact us.